Merchant Internet

Freephone: 0800 980 5125

.....9 Leigh Street

.....London

.....WC1H 9EW

Telecoms Systems for Business UK

UK Business IVR

Interactive Voice Response is a CTI application. Very simply, it is a connection with a computer database, that enables a caller to receive information via the telephone. For example, airports.

You call a number, select via pressing the appropriate number keys to select your flight. The IVR system then converts the data back into voice and plays the message to the caller.