UK Business Telephony
CTI software for UK Business
CTI (Computer Telephony Integration)
allows computers to communicate with telephones and more importantly
the computer system to control the telephone network. CTI
is used to pass information between the telephone system and
the data network. For example, as a call comes in the CTI
application interrogates the appropriate database to find
the record of the incoming caller.
The database record `pops' up on
the screen of the person answering the call therefore saving
time identifying the caller. CTI is far more than just "screen
popping" - skill based routing, web enabled call centres
and hot desking are just a few of the many applications CTI
can offer.
Pricing is heavily dependent on the
type of database you are using. However, integration is easier
if you are using ACT, Goldmine or Microsoft Exchange. Expect
pricing at around £ 400 to £700 per seat.
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