Telephone Systems for Business and Commerce UK
UK business Call Management Software
Call Centre Management Software offers
up to the minute management information, statistics and analysis
of calls within your telephone system.
Working with information provided
by the telephone system these reports enable you to maximise
productivity and minimise costs. These reports can be run
with as much or as little detail as required and cover a range
of areas that are designed to provide essential management
information.
Some examples
of how telephone management software can be used include:-
Calling Pattern Analysis
By knowing your call profile it is
possible to find the best Least
Cost Routing (LCR) supplier to provide cheaper telephone
calls to the areas you dial most frequently.
Analyse Response Times
This would enables you to identify
problem areas where telephone calls are not being answered
within your required time to answer, it will show the busy
periods of the day and show details of any telephone calls
that have been lost.
Monitoring of Outgoing calls
and call costs.
This enables you to control call
costs and track possible abuse of the telephone system. It
could also be used if you wish charge a third party for calls
made.
Line Usage Analysis
This allows management to see if
telephone lines are being utilised to their optimum and enables
you to
judge if more or less lines are required.
Department and Extension analysis
This allows all telephone extensions
to be named and placed into cost centres for analysis.
Expect to pay upwards of £1500
for this type of telephonesoftware. Price is dependent on
the number of extensions monitored.
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