UK Telephone Systems for Business
Auto Attendant Software
Most telephone answering software systems
should be able to work in this manner using call answering
software but be warned, UK customers have a national hatred
of…"press 1 for sales, 2 for accounts……"
However, we suggest this is better than
no answer at all. Therefore, auto attendants are fine if used
in "sweep" mode.
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Each port can have its own company
greetings.
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Company Greetings may be customised
for morning, afternoon, after-hours, weekends, holidays,
etc.
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Tenant Service allows multiple
companies to share voice support.
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Answering Schedule Override
lets you change the company greetings and dialling options
from any touch-tone telephone.
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Flexible Call Routing provides
a calling options menu, which lets the caller access:
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Extensions
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Directory Dialling, which lets
a caller transfer to person's extension by dialling
the person's name or department.
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Company/Personal Operator
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Automatic Routing (if the caller
is using a Rotary Dial Telephone)
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Call Waiting. A caller can choose
to send a tone to a busy extension. If the extension
user does not answer, the caller can leave a message.
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Call Queuing. Allows callers
to wait in line until a busy extension becomes available.
Callers who choose not to wait can leave a message,
select another routing option, or hang up.
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Call Announcing. The Auto Attendant
asks who is calling and announces the caller's name
to the extension user. The extension use can then pick
up the call or redirect it to the options menu.
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Interactive Messaging. The Auto
Attendant asks questions and records the caller's responses.
This is ideal for surveys or polls.
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Park/Page. The Auto Attendant
places a caller on hold, then pages the person the caller
wishes to reach. The paged person can pick up the call
form any extension. (Availability depends on telephone
system and software.)
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Expect to pay upwards of £800 in the
UK for these types of telephone answering software systems.
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