Remote
Support
Are you
looking to reduce your support costs, speed up problem
solving and above all stop wasting time on your computer
systems?
Perfect
For
- Technical Support
- Bug Fixing
- Emergencies
- Training
- Backups
Applications
Supported
Internet
Applications - Explorer, Netscape - all versions.
Email
Programs - Outlook, Outlook Express, CCmail, etc
Office
Suites- Microsoft Office (which incl. Word, Excel,
Power Point, Access, Publisher, Outlook), Windows
(Notepad, Outlook Express, and all other Windows features),
Lotus Smart Suite, Coral Word Perfect.
Web Design
Suites - Macromedia Dreamweaver, Macromedia Fireworks,
FTP
Server
Programs - Windows NT Server, Windows 2000 Server
Other
Operating Systems - Linux, Apache, MySQL, Java/Tomcat
Why
Remote Support?
Instant
Support, Easy Training, Better Service with our newest
service.
Sick
of:
- Waiting
for an engineer to turn up at your site?
- Explaining what
is wrong repeatedly?
- Fixing problems
yourself with a set of vague, confusing
instructions over the telephone?
There
is no better way of lowering your support costs, call
out charges, IT spending, time expenditure and overheads.
All our
remote support packages include everything you need
for unlimited maintenance:
- Software installed
on your workstations and servers.
- Password protected
access to your computers.
- A site visit
and computer audit.
- Full telephone
and email support.
Remote
Support Details
Quick
and reliable response (within 10mins) to all your
computer problems.
Expert
support staff who will diagnose your problem and solve
it efficiently.
Site
visits are kept for important issues saving money
and time.
Train
yourself on the programs you use, at your desk, at
your convenience
Learn
by example on how to solve similar problems in the
future. Watch the mouse movements on your screen which
are being controlled remotely by the trained help
desk staff.
Install
new applications, anti-virus updates and perform backups
remotely.
When
used correctly there are no security concerns involved
with VNC. The only time a person will be able to connect
to your machine is when you give them your password
which you can change at any time.
