Standard Services
Merchant Internet implements and manages a complete range
of Internet and IP connectivity solutions with a full range
of dedicated access speeds from 128Kbps to 155Mbps.
Click
here for info on additional and bespoke services.
Features
• 128Kbps to 155Mbps dedicated Internet Access connection
• Cisco router fully configured for IP traffic installed
at your site
• Free IP Engineer for installation period
• Service Level Guarantee
• Free Domain Name registration service
• Primary & Secondary DNS
• Customer Intranet interface
• Dedicated Account Manager
• Technical support 24/7
Service includes
• 24/7 Network Monitoring
Set-up
A single point of contact to implement fast and effective
installations:
• Infrastructure equipment pre-configured for quick
set-up
• Free access to an on-site engineer for installation
period
Support Co-ordination
We assign each new customer a dedicated Support Co-ordinator
who can assist with every step of the installation process.
He or she will work closely with your own staff to ensure
that the installation is successful.
Some of the key tasks performed by the Support Co-ordinator
include:
• Co-ordinating domain registration and/or DNS transfer
• Co-ordinating the installation of customer’s equipment
• Co-ordinating set-up in the NetworkOperation Centre
for on-going monitoring and technical support
DNS
We will provide mail forwarding for up to 2 domain names
We will provide primary DNS support for up to two domain names
Additional Services
• One call customer service resolution
• 1hr mean-time response guaranteed
• Quick resolution of issues
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